The Admission Process

Admission to Moheb Mehr Hospital is ready to provide services to you around the clock (an entire 24-hour day).

 

The patient Appointment Scheduling Process:

  1. Getting an admission order from the attending physician by the patient
  2. Patient’s relationship with the admission unit of the hospital (to specify the time of surgery/physician communication with the operating room)
  3. Determining the time of hospitalization by the person in charge of the appointment
  4. Rendering the required preparations before surgery and the time of the patient’s attendance in the hospital by the receptionist

 

The admission process inpatients to urology, orthopedics, gastroenterology, and general surgery departments:

  1. Attendance of the patient in the hospital and referral to the admission unit or information in the hospital lobby
  2. Submitting the physician’s order and the required documents (health insurance booklet, doctor’s order, National ID Card, and letter of introduction from supplementary insurance in the case of holding supplementary insurance, or gold card) for hospitalization to the receptionist
  3. Patient waiting to register data in the HIS (Hospital Information System or Healthcare Information System); after checking the information with the patient, printing the forms of admission and informed consent for surgery
  4. Recording the information of patients in HIS system
  5. Presenting the needed descriptions concerning the expenses of the hospital and patient referral to the hospital cash for payment on account
  6. Patient referral to the pharmacy and getting the required medical equipment instrument bag
  7. Submitting a payment receipt to the receptionist
  8. Obtaining informed consent and fingerprints from the patient and his/her carer
  9. Wearing the hospital’s patient ID wristband
  10. Presenting the explanations in question by the receptionist in connection with the average waiting time of the patient in the lobby, amenities, and expense of the carer card and issuing the carer card upon request before moving to the department.
  11. The patient guidance to the ward/department by the hospital host
  12. The deployment of the patient in the ward and handing over the patient and his/her medical record to the department manager (by the hospital host)

The Needed Documents for Admission

At the admission time of hospitalization, be certain of holding the following documents:

  • All medical records, consisting of images, examinations, etc.
  •  patient’s passport
  • physician hospitalization order form

Written confirmation must be taken for the surgeries mentioned below:

  • Cosmetic surgeries
  • Surgeries relating to accidents, conflicts, suicides
  • abdominal hernia, types of abdominal surgeries (abdominoplasty and liposuction and its complications) and breast (mammoplasty and its complications) that have a cosmetic aspect
  • types of surgeries associated with  weight loss
  • strabismus, maxillofacial surgery, and Hallux Valgus
  • septoplasty
  • vasectomy, TL, Vaso-vasoplasty and infertility surgeries
  • uterine curettage
  • any type of reconstruction (correction) surgery for old scars anywhere on the body
  • maxillofacial surgery

In hospitalization for ACL (Anterior cruciate ligament), scoliosis, and kyphosis surgeries, the original radiographic and pre-operative MRI results are needed before admission, which must be delivered to the hospital.

The ultrasound or CT scan results before the operation are required in TUL (Transurethral Lithotripsy) and PCNL (percutaneous nephrolithotripsy) surgeries.

Notice that not holding these items with you will cause the lack of hospitalization and cancelation of your surgery.

 

 

Please note the following hints before your beloved child’s operation and be sure to have the following documents with you:

  • Have images (radiographs), examinations, CT scans, etc. with you.
  • The attendance of the child’s father or legal guardian with a validpassport at the time of admission is imperative.
  • Attendance of the father for signing the documents is essential only by an identity card if the patient is under 18 years of age.

Notice that not holding these items with you will cause the lack of hospitalization and cancelation of your surgery.

Important Tips

Please note:

  • Holding the passport at the time of admission is compulsory.
  • Dear patients and carers, Money will be received in this center via the point of sales (POS) system or in financial department.
  • In order to maintain the safety of patients and prevent the outbreak of coronavirus disease (Covid-19) in the community, visiting the patients’ carers and relatives in all hospitals and affiliated centers is forbidden until further notice further.
  • Attendance of the father for signing the forms is mandatory by an identity card in the case that the patient is less than 18 years of age.
  • In the event that a patient has forgotten or lost his/her physician’s letter, be sure to check it with his/her doctor before admission to the hospital reception desk.
  • Be certain of holding your passport with you for admission.
  • Please receive a receipt for any payment to the hospital and deliver the first copy to the reception unit in order to be inserted in the medical record and keep the second copy with you until discharge.
  • Attendance of a carer at the patient’s bedside depends on the permission of the attending physician, the ward/department manager, and receiving the carer card.

Preoperative Preparation of the Patient before Surgery

Please take into consideration the following tips before surgery (Notes before Surgery):

  • To perform the operation, do not consume any food, even water, tea, and sugar from midnight the day before by no means.
  • Take a shower the night before the surgery and shave the hair at the operation site.
  • Dear ladies should refrain to bring any jewelry since they may face some difficulties during surgery.
  • Inform the physicians on the case of taking aspirin, Plavix (clopidogrel), and dipyridamole and stop the consumption of aspirin (containing baby aspirin (low-dose aspirin, TACAT, AXAR, or ASACOL) at least 5 days before surgery and Plavix and dipyridamole 48 hours before surgery.
  • If someone is suffering from diabetes and using insulin and metformin or glibenclamide tablets, be sure of notifying the physician.
  • Metformin tablets are typically stopped 48 hours before the operation, and other drugs continue until the day of surgery (Do not inject insulin on the day of hospitalization and inform the ward nurse after admission).
  • Be certain of informing the physician before surgery in the event that a person has a history of sensitivity or asthma and other diseases.

 

 

Before the surgery of your beloved child, please note the following hints:

  • The patient must fast for 4 hours before being admitted to the hospital.
  • During the time before the operation, the patient can only drink 10 to 15 cc of water (without sugar and tea).
  • With regard to the physician’s order, the patient must have fasted for 2 hours before attending the hospital.
  • Endeavors are being made so that calling patients to the operating room to be initiated from the youngest ones.

Discharge

  • After the issuance of a written discharge order by the attending physician, the secretary of the department completes the information and submits the medical record to the discharge unit.
  • The original invoice will be given to the patient’s carer by the discharge unit after the payment of the expenses to the hospital’s cash unit and the delivery of the final receipt to the discharge unit, in which holding the original invoice for further referrals to pursue finances is compulsory.
  • The original invoice is a legal document and is issued only once, and a duplicate (copy) is merely issued in the event of re-application.
  • The discharge of inpatients is done from 7 am to 7 pm on weekdays and from 9 am to 2 pm on Fridays and holidays.
  • As hospital expenses have been determined on the basis of the floor price, so please do not ask for any discount.
  • The amount that will be charged to you when you are admitted is merely an advance payment and payment on account, and other costs, consisting of hospital expenses, and physicians’ fees at the time of discharge will be received in accordance with the specified approved tariffs.

 

Post-Discharge Follow-Up:

Because the satisfaction of respectable individuals referring to the hospital is of particular importance to us, a unit named Your Voice has been operating from the commencement of the activity of Moheb Mehr Hospital. To respond to questions and suggestions, and address patients’ problems, the duty of this unit is direct telephone contact with patients three days after discharge for qualitative and quantitative upgrades in connection with providing services and attracting their satisfaction to the fullest extent.

It is pertinent to point out that you will be presented an envelope called the escort pocket (to see off the patients) at the time of discharge, in which the phone numbers of the department/ward and the required units have been listed. Therefore, contact the numbers in the event of any problems.

The results of statistics and data extracted from patient surveys in this hospital unit will have a substantial contribution to fixing difficulties and satisfying customers