Charter of Patient Rights

  1. The desirable enjoyment of health services is the patient’s right. (Get optimal health services)
  2. The information should be favorably and adequately provided to the patients. (Quality of information provided to service recipients)
  3. The patient’s right of choice and voluntary decision-making on receiving health services must be respected. (Choose and decide freely)
  4. The delivery of health services should be on the basis of respect for the patient’s privacy, i.e. right to have privacy, and the observance of medical confidentiality. (Patient privacy)
  5. Availability of an efficient grievance redressal system is the patient’s right.( Access to the grievance redressal system)
  • The desirable enjoyment of health services is the patient’s right.

 

  • It should be shaped based on the veracity, impartiality, courtesy along with kindness;
  • It should be tailored to human dignity yet considering respect for values, and cultural and religious beliefs;
  • It should be away from any prejudice; i.e. lack of discrimination on the basis of ethnicity, culture, religion, type of disease, and gender;
  • It should be in accordance with state-of-the-art (up-to-date) knowledge;
  • It should be based on the superiority of patient interests;
  • In conjunction with the distribution of health resources, it should be based on justice and treatment priorities of patients;
  • It should be based on the harmony of the constituent parts of care, containing prevention, detection, treatment, and rehabilitation;
  • It should be associated with the supply of all basic and essential welfare facilities and away from the imposition of unnecessary suffering and restrictions;
  • It should pay special attention to the rights of vulnerable groups in society, including children, pregnant women, the elderly, psychopaths, prisoners, the mentally and physically disabled persons, and the people without caretakers/attendants;
  • It should be conducted in the quickest possible time with respect to the patient’s time;
  • It should be done with regard to variables like language, age, and gender of service recipients;
  • It should be carried out in urgent care (emergency care) without considering its finance.
  • In non-urgent (elective) cases, it should be specified in accordance with the rules;
  • In the event that the delivery of proper services in urgent and emergency care is not feasible, the ground for moving the patient to the equipped unit/ward needs to be prepared after providing the essential services and detailed explanations;
  • In the last stages of life, while the patient’s illness is in an irreversible condition and the patient’s imminent demise (imminent death) is conceivable, it should be delivered with the aim of maintaining his/her comfort. The mean of comfort is the alleviation of the patient’s pain and suffering, the consideration of the psychological, social, spiritual, and emotional requirements of him/her and his/her family at the point of death (in the agony of death). The dying patient has the right to be accompanied by the person he/she wants in the last moments of his/her life.
  • Agony is referred to as the incurable and irreversible illness condition in which impending death is unavoidable.
  1. The information should be favorably and adequately provided to the patients.

2-1) The information content should embrace the following items:

  • Provisions of the Charter of patient rights at the admission time;
  • Rules and foreseeable expenses of the hospital, comprising medical and non-medical services, insurance rules, and introduction of support systems at the admission time;
  • The name, responsibility, and professional rating of the medical department members in charge of providing care, including physicians, nurses, and students, and their professional connection together;
  • Diagnostic and therapeutic methods and the weaknesses and strengths (pros and cons) of any approach and its probable outcomes, disease diagnosis;
  • Prognosis and its complications and all impressive information in the patient’s decision-making process;
  • The way of access to the attending physician and primary members of the medical department during treatment;
  • All measures with a research nature;
  • Presenting necessary education for continuing treatment

2-2) The way in which information should be presented is as follows:

  1. Tailored to the patient’s situation, including anxiety and pain, and his/her individual features such as language, education, and perception, information must be available to him/her at the right time, unless:

Delayed treatment initiation resulting from giving the above information may cause harm to the patient; (After taking the necessary action, information transfer has to be carried out in this case at the first best time). The patient refuses to do so despite being aware of the right to receive information, in which case the patient’s request should be respected unless the patient’s lack of information puts him/her or other persons at the exposure of serious risk;

  1. 2. The patient can have accessibility to all the information registered in his/her clinical record and get its image and demand the modification of the mistakes included in it.
  1. The patient’s right of choice and voluntary decision-making on receiving health services must be respected.

3-1) The scope of choice and decision-making embodies the following items:

Choosing the attending physician and the health care service provider center within the framework of the criteria; selecting and asking for the second physician’s view as a consultant; attendance or lack of attendance in any research ensuring that his/her decision-making will not influence the continuousness and mode of receiving health services; accepting or rejecting the offered therapies after the knowledge of the possible complications caused by its acceptance or rejection, except in cases of suicide or cases in which refusing treatment puts someone else exposing to serious risk; expression of the patient’s previous opinion in conjunction with future therapeutic measures while the patient is eligible for the capacity of decision making is recorded and taken into account by health care providers and patient’s alternative decision-maker as a guide to medical actions at the time of lacking decision-making capacity in compliance with legal standards.

3-2) The circumstances of choice and decision-making embrace the following items:

The patient’s choice and decision-making should be independently and knowingly based on receiving adequate and detailed information (referred to in the second paragraph); after rendering the information, the required and enough time should be given to the patient for decision-making and choices.

  1. The delivery of health services should be on the basis of respect for the patient’s privacy, i.e. right to have privacy, and the observance of medical confidentiality.
  • Observing the medical confidentiality in connection with all information associated with the patient is imperative, except in cases where the law has made an exception for it;
  • In all care stages, including diagnostic and therapeutic, the patients’ privacy needs to be respected. To this end, all the required facilities to guarantee the privacy of the patient need to be provided; the patient and treatment team and authorized persons on behalf of the patient and persons deemed to be permitted by law can only access information; the patient is entitled to be accompanied by a trusted person in the diagnostic procedures like examinations. The companionship of one of the child’s parents in all stages of treatment is the right of the child unless this matter is in opposition to medical necessities.
  1. Availability of an efficient grievance redressal system is the patient’s right.
  • In the case of a claim indicating the infringement of his/her rights which is the subject of this Charter, any patient is entitled to complain to the competent authorities without causing any disruption to the quality of receiving health services; patients have the right to be informed of the grievance redressal and the consequences of their complaint; harm due to the health care providers’ mistakes must be compensated in the shortest possible time after consideration and proof in accordance with the rules.
  • In implementing this Charter’s provisions, the exercise of all patient rights listed in this Charter will be undertaken by the alternative legal decision-maker in the event that the patient lacks the capacity to make decisions for any reason. Nevertheless, if the alternative decision-maker prevents the patient from being treated contrary to the physician’s opinion, the physician can appeal the decision through the relevant authorities.

If a patient lacks adequate capacity for decision-making yet can adopt wise decisions in some parts of the process of treatment, his/her decision has to be esteemed.

Recipient of Service

The Vulnerable Groups:

The hospital appropriately protects vulnerable groups in the community, such as children, pregnant women, the disabled, the elderly, mental patients, recipients of services with unknown identities, the mentally and physically disabled persons, the people without caretakers/attendants, and other at-risk groups such that specialized guidelines will be codified and executed in order to treat and take care of all the people of the aforementioned groups.

 

 

:Dying Recipient of Service

  • The hospital renders respectful care to the dying (terminally ill) recipient of service.
  • The hospital makes the circumstance available for the dying recipient of service to meet with his/her companions at any scheduled time of the day or night.

 

 

Information Confidentiality:

  • Only the recipient of service, treatment team, authorized persons on behalf of the recipient of service, and persons deemed to be allowed by law can access the patient’s information in the hospital.
  • The image of all the information registered in the patient’s record will be given in the form of a copy or CD to the patient or his/her first-degree relatives upon the request of the recipient of service.

 

 

Privacy:

  • The hospital respects the national standards of Islamic clothing for patients. Women wear blouses, pants, and scarves, and men employ pants and blouses. Besides, they wear disposable scrubs, pants, hats, and clothes in case of transfer to the operating room (OR).
  • The folding privacy screens, or room dividers, have to be exploited to perform the therapeutic procedures, and the patient’s privacy and coverage during the treatment procedures must be preserved.
  • Male and female staff are employed in all working shifts, and all services are conducted by personnel of the same sex as far as possible. Attending non-professional staff of the same sex is taken into consideration in the event that there is no the possibility of the presence of the same sex professional staff for a special treatment method.
  • While observing the gender of patients at the time of admission, it is attempted that the patients’ carers in two-bed rooms be of the same sex as much as possible.
  • Areas of the body of service recipients that do not need intervention in the diagnostic and therapeutic stages are covered.

 

 

Carer of the Recipient of Service:

  • In connection with the pediatric patients, accompanying one of the parents throughout the treatment process (to the extent that it is not in contrast to medical necessity) is taken into account.
  • Attendance of carers beside the patients is possible after receiving the carer card and coordination with the manager of the relevant ward/department if only there is no disturbance in medical actions.
  • All carers in the inpatient units can visit the patients every day from 14:30 to 16:00, and this is done in the intensive care units (ICUs) from 15:00 to 16:00 in compliance with the principles of infection management.
  • The carer card contains the advantages of serving food, serving snacks, a sofa bed, and traveling during no visitation times.
  • Since the patient’s carers are of particular importance, the survey expert deployed in the hospital carries out surveys of carers daily, and their perspective is exploited for further promotion of services to the carers.

 

 

Education:

  • All training associated with the disease is provided to patients upon arrival, during hospitalization, and at the time of discharge, and is recorded on the patient education sheet, and its efficacy will be assessed.

 

 

Free Choice and Participation:

  • The required information is made available to the patients prior to doing any treatment procedure, and patients have sufficient opportunity for a conscious and free consultation and decision-making.
  • The patient and his/her carer can themselves select the respective physician and bring a second counselor to the patient’s bedside in the case of need to make a visit, in addition to the center’s physicians.

 

 

The Mode of Getting the Cost of Services from the Recipient of Service:

  • The service expenditures will be received from the recipient of the service based on the existing regulations and rules.
  • Health services in emergency cases will be rendered without financial considerations and in accordance with the current rules of the hospital.
  • The recipient of the service, in the event of transferring to other centers, will be notified in advance of the existence of essential specialties for treatment, the tariff rates, and service insurance coverage in the destination medical center, and if possible, has the right to choose.

 

 

Personal Belongings of the Service Recipient:

The patient’s personal belongings are kept in the nearest place to the patient where he/she has the possibility of access to them personally. At the admission time, informing about not to bring precious things to the hospital is done to all patients, and this matter is mounted on the patient room sign.

 

 

Patient Admission and Providing Amenities:

  • Visiting hours are from 14:30 to 16:00 every day.
  • In the case of a patient’s willingness to have a carer, access to welfare facilities such as meals, snacks, and sofa beds is possible with the preparation of a carer card.

Hospital Code of Ethics

1- Not only do this hospital’s staff deem themselves committed but proud of honorable service to the people and believe that the pleasure of the Creator relies on the creature’s satisfaction.

2- Endeavor in optimal employment and utilization of modern technologies and preparation of proper space to provide favorable and noteworthy services to customers is among the priorities of this center.

3- Intimacy and amiability along with a responsible approach towards referred ones and being accountable relative to the functions are the responsibility of all staff.

4- Our ultimate goal is efforts for providing high-quality service, proper and timely treatment of patients, and strive for their satisfaction.

5- Punctuality, order and tidiness, observance of politeness, and respect for the patient are the duties of the staff.

6- Our success is dependent on teamwork, and continuous quality upgrade and comprehensive development is our purpose.

7- This center believes that the customers are the final judges of service quality and the reason for the survival of any organization. Hence, we will make continuous endeavors for maintaining and promoting the qualitative and quantitative level of services and ultimate satisfaction of patients

Hospital Staff Charter of Rights

The hospital staff charter of rights, meaning authority, ability, and immunity, intends to protect the rights of dear personnel and the sacrifices that are made in the service of patients day and night since the success of serving the patients and the painful persons and saving the lives of human beings is among the best acts of worship and saving the life of a person is regarded to be equal to saving the lives of all human beings by the Sacred Legislator and taking into account that requirement of serving patients to enjoy a quiet environment and dedicated and motivated staff. In some cases, staff can waive their rights generously.

1- The staff of the hospital is entitled to be entirely respected in return for providing favorable and impressive care to patients and their carers.

2- The staff of the hospital is entitled to take action in connection with providing services and therapeutic methods solely in the context of legal responsibilities according to scientific principles and guidelines approved by the Ministry of Health, Treatment, and Medical Education.

3- The staff of the hospital is entitled to have a tranquil and secure setting for providing desirable and effective care.

4- The staff of the hospital is entitled to be safe from any possible harassment and aggression of speech and action by patients or their carers.

5- Despite patients’ demands and persistence, the staff of the hospital is entitled to refrain from engaging in acts that violate professional principles and rules, resulting in physical or psychological damage to the patient.

6- The staff of the hospital is entitled to enjoy proper behavior and respect from authorities, employees, government officials, inspectors, patients, and their carers.

7- The staff of the hospital is entitled to enjoy legal support and aid from the authorities in cases where they are prosecuted due to doing occupational tasks. 8- The staff of the hospital is entitled to take advantage of the latest guidelines and novel treatment techniques and regulations, which are associated with their job responsibilities, within the framework of relevant rules. 9- The staff of the hospital is entitled to work in a secure environment from the perspective of infrastructure, equipment, and facilities.